FileDriver
Privacy Policy

FileDriver.com Privacy Policy

Filedriver.com Privacy Policy

 

This Privacy Policy describes how Filedriver.com (“Filedriver.com”, “we”, “our” or “us) collect, store, use and disclose personal data regarding individuals who visit or otherwise interact with our websites, available at www.filedriver.com, or any other website, webpage, e-mail, text message or online ad under our control (collectively - “Sites”), or who use our cloud-based filesharing platform, via the Sites, or the Filedriver.com desktop or mobile applications, addons or extensions (”you”; and together with the Sites - the “Service”).

Specifically, this Privacy Policy describes our practices regarding –

1.Data Collection

 

  • Data Uses
  • Data Location and Retention
  • Data Sharing
  • Cookies and Tracking Technologies
  • Communications
  • Data Security
  • Data Subject Rights
  • Additional Notices

 

Your privacy is important to us, and we are strongly committed to making our practices regarding your personal data more transparent and fairer. Please read this Privacy Policy carefully and make sure that you fully understand and agree to it.

You are not legally required to provide us with any Personal Data (defined below), and may do so (or avoid doing so) at your own free will.

If you do not wish to provide us with such Personal Data, or to have it processed by us or any of our Service Providers (defined below), please simply do not enter our Sites or use our Service. You may also choose not to provide us with “optional” Personal Data, but please keep in mind that without it we may not be able to provide you with the full range of our services or with the best user experience when using our Service.

This Privacy Policy forms part of our Terms of Service (the “Terms”). Any capitalized but undefined term in this Privacy Policy shall have the meaning given to it in the Terms.

  1. Data Collection

We collect various types of personal data about you. Such data is typically collected and generated through your interaction with us or our Service, through automatic means, directly from you or from other third parties (including Service Providers, as hereinafter defined).

Specifically, we collect the following categories of data (which, to the extent it relates to an identified or identifiable individual, is deemed as “Personal Data“):

Data Automatically Collected or Generated: When you visit, interact with, or use our Service, we may collect, record or generate certain technical data about you. We do so either independently or with the help of third party Service Providers (as defined in Section ‎4 below), including through the use of “cookies” and other tracking technologies (as detailed in Section ‎‎5 below).

Such data consists of connectivity, technical and aggregated usage data, such as IP addresses and general locations, device data (like type, operating system, mobile device id, browser version, locale and language settings used), date and time stamps of usage, the cookies and pixels installed or utilized on such device and your recorded activity (sessions, clicks and other interactions) with our Service.

Data Received from You: When you use the Service you may provide us with Personal Data. This includes your name, contact details (such as your e-mail address and the email address of the recipient(s) of the Content (as defined in the Terms) you submit to the Service), Content and Content metadata (such as filename, size and filetype), the personal message you send to the recipient(s) along with sharing your Content  as well as any other data you choose to provide when you use our Service, contact us, or interact with others via our Service. You may also provide us with your profile photo, location, time-zone, skills, device, general location, and activity logs and data; as well as your preferences, characteristics and objectives for using the Service (collectively, “User Data”).

You may also contact us, send us a support requests, or provide us with feedback, reviews, or answers to surveys or promotions, including by submitting an online form on our Service or social media channels, by posting on any of our online public forums or communities, by sending an e-mail to any of our designated addresses, or any other form of communication. Such data may include details on a problem you are experiencing, contact information and any other documentation, screen recording, screenshots or other information.

Data Received from Other Third Parties: We may receive Personal Data concerning you from other sources. For example, we may receive your contact and professional details (e.g., your name, company, position, contact details and professional experience, preferences and interests) from our business partners or service providers, and through the use of tools and channels commonly used for connecting between companies and individuals in order to explore potential business and employment opportunities, such as LinkedIn.

Data Concerning Service Integrations: If, when using the Service, you choose to integrate your account with a third-party service (and such service is supported by our Service), we will connect and integrate that third-party service to ours. The third-party provider of this integration may receive certain relevant data about or from your account (including User Data), or share certain relevant data from your account on their service with our Service, depending on the nature and purpose of such integration. Note that we do not receive or store your passwords for any of these third-party services (but do typically require your API key in order to integrate with them).

Data Obtained Through Analytics Tools: We use analytics tools (e.g. Google Analytics) to collect data about the use of our Sites and Service. Analytics tools collect data such as how often you visit or use the Sites or Service, which pages you visit and when, and which website, ad or e-mail message brought you there.

  1. Data Uses

We use Personal Data as necessary for the performance of our Service; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Service, e.g. in understanding how our Service are used and how our campaigns are performing, and gaining insights which help us dedicate our resources and efforts more efficiently; in marketing, advertising and selling our Service to you and others; providing customer service and technical support; and protecting and securing you, ourselves and our Service.

If you reside or are using the Service (i) in a territory governed by privacy laws which determine that "consent" is the only or most appropriate legal basis for processing Personal Data (in general, or specifically with respect to the types of Personal Data you choose to share via the Service), your acceptance of our Terms and of this Privacy Policy will be deemed as your consent to the processing of your Personal Data for all purposes detailed in this Privacy Policy. If you wish to revoke such consent, please contact us by email at support@filedriver.com.

Specifically, we use Personal Data for the following purposes:

  • To facilitate, operate, and provide our Service;
  • To authenticate your identity, and to allow you to access our Service;
  • To provide you with assistance and support;
  • To gain a better understanding on how you evaluate, use and interact with our Service, and how we could improve your and others’ user experience, and continue improving our products, offerings and the overall performance of our Service;
  • To facilitate and optimize our marketing campaigns, ad management and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Service, and thereby to increase your engagement and overall satisfaction with our Service. This includes contextual, behavioral and interests-based advertising based on your activity, preferences or other data available to us or to our Service Providers and business partners;
  • To contact you with general or personalized service-related messages, as well as promotional messages that may be of specific interest to you (as further described in Section ‎‎6 below);
  • To publish your feedback and submissions to our public forums and blogs;
  • To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
  • To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services, or for any other purpose; and
  • To comply with applicable laws and regulations.

 

We do not sell your personal information for the intents and purposes of the California Consumer Privacy Act (CCPA).

  1. Data Location & Retention

Data Location: We and our authorized Service Providers (defined below) maintain, store and process Personal Data in the United States ,Israel and other locations, as reasonably necessary for the proper performance and delivery of our Service, or as may be required by law.

Filedriver.com, is headquartered in Israel, a jurisdiction which is considered by the European Commission to be offering an adequate level of protection for the Personal Data of EU Member State residents. While privacy laws may vary between jurisdictions, we and our Service Providers are each committed to protect Personal Data in accordance with this Privacy Policy, customary industry standards, and such appropriate lawful mechanisms and contractual terms requiring adequate data protection, regardless of any lesser legal requirements that may apply in the jurisdiction from which such data originated.

Data Retention: We will retain your Personal Data for as long as it is reasonably necessary in order to maintain and expand our relationship and provide you with our Service and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.

Your Content will be deleted after 7 days as of the day it has been upload to the Service. After this period, your Content will be automatically deleted from our servers and you will not be able to retrieve it.

Please note that except with respect to the Content, as required by applicable law or our specific agreements with you, we will not be obligated to retain your Personal Data for any particular period, and we are free to securely delete it or restrict access to it for any reason and at any time, with or without notice to you. If you have any questions about our data retention policy, please contact us by e-mail at support@filedriver.com.

  1. Data Sharing

Legal Compliance: In exceptional circumstances, we may disclose or allow government and law enforcement officials access to your Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that: (a) we are legally compelled to do so; (b)disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing; or (c) such disclosure is required to protect the security or integrity of our products and services.

Service Providers: We may engage selected third party companies and individuals to perform services complementary to our own. Such service providers include providers of Third Party Services (as defined in the Terms), hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services (to the extent applicable), fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, e-mail, voicemails, support and customer relation management systems, and our legal, compliance and financial advisors (collectively, “Service Providers“).

These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and enhancing our Service, and may only use it for such limited purposes as determined in our agreements with them. When our Service Providers contact you in order to offer or promote our Service, they may additionally interest you in their own services. Should you decide to engage in such activities with Filedriver.com’s Service Providers, please note that such engagement is beyond the scope of Filedriver.com’s Terms and Privacy Policy and will therefore be covered by our Service Provider’s terms and privacy policy.

Third Party Websites and Services: Our Service may also include links to third party websites, and integrations with Third Party Services (as defined in the Terms). Such websites and Third Party Services, and any information you process, submit, transmit or otherwise use with such websites and Third Party Services, are governed by such third party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such website and Third Party Services.

Sharing your Feedback or Recommendations: If you submit a public review or feedback, note that we may (at our discretion) store and present your review to other users of our Sites and Service. If you wish to remove your public review, please contact us at support@filedriver.com.

Protecting Rights and Safety: We may share your Personal Data with others if we believe in good faith that this will help protect the rights, property or personal safety of Filedriver.com you, or any members of the general public.

Subsidiaries and Affiliated Companies: We may share Personal Data internally within our group, for the purposes described in this Privacy Policy. In addition, should an entity within the group undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Data may be shared with the parties involved in such an event.

For the avoidance of doubt, Filedriver.com may share your Personal Data in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data at our sole discretion and without the need for further approval.

  1. Cookies and Tracking Technologies

Our Sites and Service (including some of our Service Providers) utilize “cookies”, anonymous identifiers, container tags and other technologies in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall Personal Data, such as an IP address, previously indicated by you.

Cookies are small text files that are stored through the browser on your computer or mobile device. They allow websites to store information like user preferences. You can think of Cookies as providing a so-called memory for the website, so that it can recognize you when you come back and respond appropriately. Cookies are typically classified as either “session cookies” which are automatically deleted when you close your browser or “persistent cookies” which will usually remain on your device until you delete them or they expire

Filedriver.com may use several different types of Cookies for the following purposes:

 

Performance Cookies: Helps us to secure and better manage the performance of our Service and remembers your preferences for features found on the Service, so you don’t have to re-set them each time you visit.

 

Analytics Cookies: Which can tell us (so long as they are allowed and not deleted) whether or not you have visited our Service in the past, and provide additional information regarding how you  use our Service. Your browser will tell us if you have these Cookies and, if you don’t but do allow new Cookies to be placed, we will typically generate and place new ones.

 

Marketing & Advertising Cookies:  Allow us to know whether or not you’ve seen an ad or a type of ad online, how you interacted with such an ad, and how long it has been since you’ve seen it.

We also use Cookies to help us with targeted advertising. We may use Cookies set by another organization, so we can more accurately target advertisements to you. We also set Cookies on certain other sites that we advertise on. If you receive one of those Cookies, we may use it to identify you as having visited that site and viewing our ad there, if you later visit our Service. We can then target our advertisements based on this information.

 

Third-Party Integration Cookies: On some pages of our Service, other organizations may also set their own Cookies. They do this to enable and improve the performance and interoperability of their applications, features or tools that are integrated with our Service, to track their performance, or to customize their services for you.

 

If you would want to remove certain cookies, or block them from being stored in your browser, it is possible to arrange this through your browser settings for Cookies. You can find these settings under the Privacy tab in the Preferences section of most browsers. Please note that if you remove or refuse Filedriver.com cookies, the Service might not function in optimal form.

 

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

  1. Communications

Service Communications: We may contact you with important information regarding our Service. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Service, billing issues (if applicable), service changes, log-in attempts or password reset notices, etc.

Promotional Communications: We may also notify you about new features, additional offerings, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g. phone, mobile or e-mail), through the Service, or through our marketing campaigns on any other sites or platforms.

If you do not wish to receive such promotional communications, you may notify Filedriver.com at any time by sending an e-mail to support@filedriver.com, or by following the “unsubscribe”, “stop”, “opt-out” or “change e-mail preferences” instructions contained in the promotional communications you receive.

  1. Data Security

In order to protect your Personal Data held with us, we are using industry-standard physical, procedural and technical security measures, including encryption as appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any third parties as described in Section ‎4 above.

  1. Data Subject Rights

If you wish to exercise your rights under any applicable law, including the EU General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), such as the right to request access to, and rectification or erasure of your Personal Data held with Filedriver.com, or to restrict or object to such Personal Data’s processing, or to port such Personal Data, or the right to equal services and prices (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at support@filedriver.com.

Please note that once you contact us by e-mail, we may instruct you on how to fulfill your request independently through your profile settings; or may require additional information and documents, including certain Personal Data, in order to authenticate and validate your identity and to process your request. Such additional data will be then retained by us for legal purposes (e.g. as proof of the identity of the person submitting the request), in accordance with Section ‎3 above.

  1. Additional Notices

Updates and Amendments: We may update and amend this Privacy Policy from time to time by posting an amended version on our Service. The amended version will be effective as of the date it is published. Your continued use of the Service after the changes have been implemented will constitute your acceptance of the changes. If you do not agree with this Privacy Policy or any amendment thereof, you should no longer access or use the Service.

External Links: While our Service may contain links to other websites or services, we are not responsible for their privacy practices. We encourage you to pay attention when you leave our Service for the website or application of such third parties, and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Service.

Our Service is Not Designed to Attract Children Under the Age of 16: We do not knowingly collect Personal Data from children and do not wish to do so. If we learn that a person under the age of 16 is using the Service, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any Personal Data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at support@filedriver.com.

DPO: Filedriver.com has appointed a Data Protection Officer, for monitoring and advising on Filedriver.com's ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities. If you have any comments or questions regarding our Privacy Policy, if you have any concerns regarding your privacy, or if you wish to make a complaint about how your personal data is being processed by Filedriver.com, you can contact support@filedriver.com or our DPO at dpo@filedriver.com.

EU Representative: VeraSafe has been designated as Filedriver.com’s representative in the European Union for data protection matters pursuant to Article 27 of the GDPR. VeraSafe may be contacted only on matters related to the processing of Personal Data. To make such an inquiry, please contact VeraSafe through this contact form.

Questions, Concerns or Complaints: If you have any comments or questions regarding our Privacy Policy, or if you have any concerns regarding your Personal Data held with us, please contact Filedriver.com’s support at support@filedriver.com, or our Data Protection Officer at dpo@filedriver.com. If you are a GDPR-protected individual, you also have the right to lodge a complaint with an EU supervisory authority.

 

Effective Date: November 1, 2020